Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the services, platform, reports, and related materials provided by ProfitCtrl ("ProfitCtrl", "we", "our", or "us") to you ("Client", "you", or "your"). By registering for our Service, submitting a Free Profit Check request, or using our platform in any way, you agree to be bound by these Terms.

1. Service Description

1.1 What ProfitCtrl Provides

ProfitCtrl provides a monthly F&B profit control and accounting support service to restaurant owners, cafeterias, cloud kitchens, and F&B businesses operating in the UAE. Our Service includes, depending on your chosen plan:

• Monthly bookkeeping and accounting data entry based on records submitted by you
• Monthly Profit & Loss (P&L) report preparation
• Food cost percentage calculation and cost control analysis
• Delivery platform (Talabat, Deliveroo, Noon Food, Careem, etc.) reconciliation
• Supplier payable tracking and ageing summary
• Partner position and capital account reporting
• VAT working file preparation (not FTA filing unless separately agreed)
• Monthly summary profit control pack
• Profit leakage identification and recommendations

1.2 What ProfitCtrl Does Not Provide

Unless explicitly agreed in writing and separately contracted, ProfitCtrl does not provide:

• Statutory external audit services
• Legal or regulatory compliance advice
• FTA VAT filing or representation (unless agreed in writing as an add-on)
• Payroll processing or WPS filing
• Business valuation or investment advisory
• GAAP / IFRS certified financial statements

2. Subscription and Payment Terms

2.1 Subscription Plans

ProfitCtrl services are offered on a monthly subscription basis. Plans, pricing, and included features are as published on the ProfitCtrl website at the time of subscription and may be updated from time to time with notice.

2.2 Payment

• Subscription fees are due in advance, on or before the first working day of each service month.
• Accepted payment methods include bank transfer, credit/debit card, or such methods as specified in your onboarding agreement.
• All prices are in UAE Dirhams (AED) and are exclusive of VAT unless stated otherwise.
• VAT at the applicable rate (currently 5%) will be added where applicable under UAE VAT law.

2.3 Late Payment

If payment is not received within 7 calendar days of the due date, ProfitCtrl reserves the right to suspend delivery of monthly reports until the outstanding amount is settled. Repeated late payments may result in termination of service.

2.4 Price Changes

We may revise subscription fees with a minimum of 30 days' written notice. Continued use of the Service after the effective date of a price change constitutes acceptance of the new pricing.

2.5 No Refunds

Subscription fees paid are non-refundable once the service month has commenced and data processing has begun, except where ProfitCtrl has materially failed to deliver the agreed services and has not remedied the failure within a reasonable period following written notice from you.

3. Client Data Submission Responsibilities

3.1 Accuracy of Data

The accuracy and completeness of all financial data submitted to ProfitCtrl is solely the responsibility of the Client. ProfitCtrl prepares reports based on the records you provide. We do not independently verify, audit, or validate the underlying figures you submit.

3.2 Timely Submission

To ensure timely delivery of monthly reports, Clients must submit all required records (sales reports, supplier invoices, delivery platform statements, wage records, expense receipts, bank statements where applicable) by the agreed monthly cut-off date as notified by ProfitCtrl.

3.3 Incomplete or Late Submissions

If you submit incomplete or incorrect data, ProfitCtrl will notify you and request the missing information. Delayed submissions may result in delayed report delivery. ProfitCtrl shall not be liable for report delays caused by late or incomplete data from the Client.

3.4 Authorisation

By submitting business data to ProfitCtrl, you confirm that you are authorised to share that data on behalf of your business and any partners, shareholders, or co-owners of the business.

4. Confidentiality

4.1 Our Obligations

ProfitCtrl treats all Client financial data, business information, and reports as strictly confidential. We will not disclose your information to any third party except as required by law, as necessary to deliver the Service (e.g. using cloud storage providers under confidentiality obligations), or with your explicit written consent.

4.2 Your Obligations

Login credentials, reports, and access to the ProfitCtrl platform provided to you are for your business use only. You must not share access credentials with unauthorised third parties, and you are responsible for maintaining the security of your account.

4.3 Aggregated Data

ProfitCtrl may use aggregated, fully anonymised data (with no identifying information) for internal research, service improvement, or industry benchmarking. No individual Client's data will be identifiable in any such use.

5. Intellectual Property

5.1 ProfitCtrl Materials

All report templates, software, platform interfaces, methodologies, branding, website content, and related materials developed by ProfitCtrl are and remain the exclusive intellectual property of ProfitCtrl. Nothing in these Terms grants you any licence to reproduce, modify, or distribute ProfitCtrl materials beyond your own internal business use.

5.2 Client Data

You retain full ownership of all raw financial data and business information you submit to us. The reports we generate for you, based on your data, are provided to you for your business use.

5.3 Restrictions

You may not reverse-engineer, copy, resell, or sublicence any aspect of the ProfitCtrl platform, methodology, or proprietary report formats without our prior written consent.

6. Limitation of Liability

6.1 No Warranty

ProfitCtrl provides its services in good faith based on the data submitted by you. We do not warrant that reports will be free of errors arising from inaccurate, incomplete, or untimely data provided by the Client. Reports are management tools and not audited financial statements.

6.2 Liability Cap

To the maximum extent permitted by UAE law, ProfitCtrl's total liability to you for any claim arising from or related to the Service shall not exceed the total subscription fees paid by you in the three (3) months immediately preceding the event giving rise to the claim.

6.3 Exclusions

ProfitCtrl shall not be liable for:

• Losses arising from inaccurate or incomplete data submitted by the Client
• Business decisions made by the Client based on ProfitCtrl reports
• FTA penalties, tax assessments, or regulatory actions (unless directly caused by our provable error)
• Any indirect, consequential, or special losses including loss of profit, loss of business opportunity, or reputational damage
• Delays caused by late data submission, force majeure, or circumstances outside our control

7. Termination

7.1 Termination by You

You may cancel your ProfitCtrl subscription at any time by providing at least 15 calendar days' written notice before your next billing cycle. Reports already initiated for the current month will be completed; no pro-rata refund will be issued for the cancellation month unless otherwise agreed.

7.2 Termination by ProfitCtrl

ProfitCtrl may terminate or suspend your account with immediate effect if:

• You fail to make payment within the late payment grace period
• You breach any material provision of these Terms
• You provide fraudulent, deliberately falsified, or materially misleading data
• Continued service would put ProfitCtrl in breach of applicable law

7.3 Post-Termination

Upon termination, we will provide you with a final copy of all reports generated during your subscription period within 14 business days. Your data will be retained as per our Privacy Policy and applicable UAE law, then securely deleted.

8. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising out of or in connection with these Terms or the Service shall first be referred to good-faith negotiation between the parties.

If a dispute cannot be resolved amicably within 30 days, it shall be referred to the exclusive jurisdiction of the competent courts of Dubai, UAE. Nothing in this clause prevents either party from seeking urgent injunctive or interim relief in any jurisdiction.

9. General Provisions

9.1 Entire Agreement

These Terms, together with any onboarding agreement, service schedule, or proposal letter issued to you by ProfitCtrl, constitute the entire agreement between the parties with respect to the Service.

9.2 Amendments

We reserve the right to update these Terms at any time. Updates will be posted on our website with a revised effective date. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.

9.3 Severability

If any provision of these Terms is found to be unenforceable by a competent court, the remaining provisions will continue in full force and effect.

9.4 Waiver

Our failure to enforce any right under these Terms shall not constitute a waiver of that right.

9.5 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. ProfitCtrl may assign its rights to a successor entity in the event of a business transfer, with notice to you.

10. Contact Us

For questions about these Terms & Conditions, please contact: